Flowformance - Privacy Policy

Effective Date: 29/06/2025

Last Updated: 29/06/2025

This Privacy Policy explains how Flowformance collects, uses, and protects your personal data.

1. Information We Collect

Account Data: Name, email, password, and any user

Health & Usage Data: Answers to fitness-related questions, workout tracking data, progress logs.

Device Data: IP address, browser/app version, and platform usage info.

2. How We Use Your Data

We use your data to:

• Provide and manage your fitness plan.
• Track and display progress and habits.
• Deliver customer support and coaching.
• Process payments via Stripe.

3. Data Sharing

We only share your data:

• With coaches or organisations managing your plan (if applicable).
• With Stripe to process payments.
• When legally required (e.g., by court order).

4. Your Rights

You can:

• Access or update your data through your profile.
• Request deletion of your account.
• Contact us regarding data protection.

5. Data Storage & Security

We store your data securely using Firebase services. All data is encrypted in transit and at rest.

6. Cookies & Analytics

We use analytics tools to understand usage and improve the app. Some cookies may be used on the web app.

7. GDPR Compliance

If you are in the UK or EU, you have rights under GDPR:

• Right to access, correct, delete, or restrict data.
• Right to object to processing or withdraw consent.

8. Children's Privacy

We do not knowingly collect data from children under 13.

9. Updates to This Policy

This policy may change. Updates will be posted on our website/app.

10. Contact Us

Questions or requests? Email: info@flowformance.co.uk